Travel Assistance Services
Who Can Use the Services
Lincoln Financial, the company’s life insurance provider, has created a partnership with TravelConnect to provide emergency medical and language assistance while you travel. This benefit is available to all full-time employees who are covered under the DallasNews Corporation Basic Life Insurance Plan. This applies to travel that is:
100 miles or more from your place of residence,
A foreign country, and
For travel lasting no more than 90 consecutive days.
IMPORTANT! TravelConnect’s protection automatically extends to eligible employees, their spouses and dependent children. Whether the travel is for business or pleasure, you are covered. Your spouse and dependent children are covered while traveling for pleasure (business travel for your spouse or children is not covered).
What Services Are Covered
Some of the TravelConnect’s travel services include assistance with:
Language problems
Obtaining pre-trip information
Medical consultations, evaluations and referrals
Arrangement for delivery of medications
Lost or stolen travel documents assistance
Emergency medical evacuation (if medically necessary)
Also, when you are ready to be discharged from a hospital and need medical assistance to return home (or to a rehabilitation facility), TravelConnect will help arrange your transportation and provide an escort, if deemed necessary. In the unfortunate event of a death, return of mortal remains is provided.
This service will not replace your health coverage or cover medical bills. To get reimbursed for medical bills, follow the normal procedures outlined by your health coverage plan.
How to Access Services
The TravelConnect staff is available 24 hours a day, 365 days a year to help ensure that you obtain appropriate emergency travel assistance on covered travel. You must contact TravelConnect prior to any services for them to provide help.
To access TravelConnect services:
Call toll-free in the U.S.: (800) 527-0218
Call collect outside of the U.S.: (410) 453-6330
Whenever you contact TravelConnect, you will need to provide the following ID number:
322541. You also need our group number:
00400211825. For more information, visit
www.lincoln4benefits.com. Please contact your local human resource office if you would like additional information or to obtain an ID card.